Returns

We stand behind the quality of our products and want you to be completely satisfied with your purchase. Our return policy varies depending on whether your item was purchased in-store or online.

General Guidelines

Please note that fine jewelry, lingerie, swimwear, and home goods are FINAL SALE and not eligible for return or exchange. All sale merchandise is also final sale.

Online Return Policy

We accept returns or exchanges on full-price, unworn, unwashed, and unaltered merchandise with tags attached. Items must be received back at our store within 14 days of the purchase date.  

In-Store Return Policy

As all items are purchased in person and tried on for fit and size with stylist guidance, returns and exchanges for store credit are accepted on full-price, unworn, unwashed, and unaltered merchandise with tags attached within 10 days of purchase.   

How to Return an Online Order

To initiate a return or exchange, please email service@lettersfromcapri.com. Once approved, you may ship the items back at your expense to:

Letters From Capri, ATTN: Returns Dept

59 Malaga Cove Plaza

Palos Verdes Estates, CA 90274

Alternatively, you may return your online order to our store in person to avoid shipping costs. 

Processing an Online Order

Once your return is received, please allow 2–3 business days for processing. After passing a quality check, your refund will be issued to the original form of payment. Please allow 3–5 business days for the funds to appear in your account. Items that do not comply with our policy will be sent back to the original shipping address.